Privacy Policy
Last Updated: August 2026
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Payment information for booking services
- Communication history with our team
- Any other information you choose to provide in forms or correspondence
Information Automatically Collected
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address
How We Use Your Information
We use your personal information for the following purposes:
- Processing and fulfilling your travel service requests
- Communicating with you about your bookings and inquiries
- Improving our services and website functionality
- Sending relevant travel information and updates (with your consent)
- Complying with legal obligations
- Preventing fraud and maintaining security
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing necessary to fulfill our services to you
- Consent: Where you have given explicit permission
- Legitimate interests: For business operations and service improvement
- Legal obligations: To comply with applicable laws and regulations
Data Sharing and Disclosure
We may share your information with:
- Travel service providers (hotels, airlines, tour operators) necessary to fulfill your bookings
- Payment processors for transaction handling
- Professional advisors (legal, accounting) when necessary
- Law enforcement or regulatory bodies when legally required
We do not sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
Typically, we retain customer data for seven years following the completion of services, in line with financial record-keeping requirements.
Your Rights
Under data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Remove consent previously given
To exercise any of these rights, please contact us at [email protected].
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Address: 47 Kensington Court, London W8 5DA, United Kingdom